24x7 Monitoring & Incident Management
Watches your production systems around the clock catches incidents early and drives them to resolution through a defined response process. Turns 3am alerts into a managed workflow rather than a scramble.
Everything included under this practice line.
Monitoring stack design and tuning to reduce alert noise while preserving genuine signal
24x7 tiered response with on-call rotations escalation policies and defined handoff between L1 L2 and L3
Runbook authoring and maintenance for known failure modes so responders act from evidence not guesswork
Incident command for major incidents including comms status page updates and stakeholder briefings
Post-incident review and corrective action tracking with follow-up until fixes actually land
Synthetic and real-user monitoring covering critical user journeys not just infrastructure health
SLO definition and error budget accounting so reliability decisions have shared numbers behind them
Alert-to-ticket integration with your ITSM so every response is auditable
The stack we reach for.
What the business gets, measured.
- Shorter time to detect and shorter time to restore on production issues
- Fewer repeat incidents because corrective actions are tracked to closure
- Lower alert fatigue for internal engineering so on-call rotations stay sustainable
- Defensible reliability metrics for customer and executive reporting
- Reduced revenue loss from incidents that would otherwise run longer without a defined response
The specialists behind this practice line.
Site reliability engineers own SLOs and monitoring configuration incident responders staff the tiered on-call rotations and an incident commander leads coordination on major incidents. Observability specialists come in for stack redesigns and alert overhaul work rather than day-to-day operation.
Compose several capabilities into one engagement.
Cloud Infrastructure Management
We run your AWS Azure or GCP footprint day to day. Cost tuning patching backups IAM hygiene and Terraform state stay in our lane so your team ships product.
DevOps Managed Services
Owning the pipeline end to end so releases stop being a Friday problem. CI CD artifact stores secrets and environment parity handled by people who page themselves not you.
Application Support & Maintenance
L2 and L3 support for the apps you already run. Bug triage minor enhancements dependency upgrades and the boring library CVE patches nobody wants to schedule.
Database Administration
Postgres MySQL SQL Server Oracle Mongo. Backups you have actually restored replication that fails over cleanly and query plans read by someone who has seen a bad one.
Performance Optimization
Find the slow thing fix the slow thing prove it with a graph. APM profiling database plan review cache placement and load tests that reflect actual traffic shapes.
SLA-Based Support
Contracted response and resolution windows by severity backed by credits when we miss. Monthly reports show every ticket MTTR and the SLA math without spin.
Let's talk
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One senior engineer will respond within one business day.
Prefer email? hello@aueron.in