Application Support & Maintenance
Keeps production applications healthy after go-live handling defects small enhancements dependency updates and user-reported issues so the product keeps working as the business around it changes. Stops the slow decay that hits every application left unattended.
Everything included under this practice line.
L2 and L3 application support with defined triage paths root cause analysis and permanent fix over workaround
Bug fixing and small enhancement delivery within the existing codebase and release cadence
Dependency and framework upgrades including runtime versions libraries and end-of-life migrations
Regression test suite maintenance and expansion as new defects are found and fixed
Application observability instrumentation: logs metrics traces and business-level KPIs
Batch job and integration monitoring including reprocessing and reconciliation for failed runs
Configuration and feature flag management across environments
Knowledge base and runbook upkeep so the next responder is not starting from scratch
The stack we reach for.
What the business gets, measured.
- Fewer recurring incidents because fixes address root cause rather than the reported symptom
- Lower risk from unpatched libraries and end-of-life runtimes
- Preserved product velocity because defect debt is not accumulating in the backlog
- Faster resolution of user-reported issues with clear ownership and audit trail
- Predictable maintenance cost that scales with the actual portfolio rather than headcount
The specialists behind this practice line.
Application support engineers own the ticket queue and defect fixes working alongside full-stack developers for enhancement work and QA engineers for regression coverage. A tech lead familiar with the specific application stack is assigned per product so knowledge stays continuous rather than resetting every ticket.
Compose several capabilities into one engagement.
Cloud Infrastructure Management
We run your AWS Azure or GCP footprint day to day. Cost tuning patching backups IAM hygiene and Terraform state stay in our lane so your team ships product.
DevOps Managed Services
Owning the pipeline end to end so releases stop being a Friday problem. CI CD artifact stores secrets and environment parity handled by people who page themselves not you.
Database Administration
Postgres MySQL SQL Server Oracle Mongo. Backups you have actually restored replication that fails over cleanly and query plans read by someone who has seen a bad one.
24x7 Monitoring & Incident Management
Follow-the-sun NOC on Datadog Grafana or CloudWatch. Alerts routed through PagerDuty with real runbooks and every SEV1 gets a written postmortem within five business days.
Performance Optimization
Find the slow thing fix the slow thing prove it with a graph. APM profiling database plan review cache placement and load tests that reflect actual traffic shapes.
SLA-Based Support
Contracted response and resolution windows by severity backed by credits when we miss. Monthly reports show every ticket MTTR and the SLA math without spin.
Let's talk
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One senior engineer will respond within one business day.
Prefer email? hello@aueron.in